Document Sorting Solutions
Now available  MCP for Claude Cowork, Microsoft Copilot and Amazon Quick. Sort documents from your assistant. Learn more →

Help & docs.

How to run your first job. What we accept. How billing works. How to reach a human.
dss-support@documentsortingsolutions.com
01 — Getting started

Three steps. First pack in minutes.

No training required. If you can attach files to an email, you can run a job.
1.

Upload as received

Sign up. Create a project. Drop your PDFs in. Scanned pages are fine. Any order, duplicates included. Unreadable files are reported, never skipped silently.

2.

Choose your options

Pick a region: UK, EU, US, CA or UAE. Pick an order rule and grouping depth. Save the configuration as a template.

3.

Receive the pack

Download one indexed PDF. Duplicates removed. Pages in order. Every job includes a JSON audit trail.

02 — Billing basics

Pay per page. Nothing else.

No subscription. No per-seat licences. No minimum term. Full tariff on the pricing table.

500 pages free on sign-up

Worth £20. Free credits never expire while your account is active. Use them in any region.

The £1 hold

Sign-up places a £1 refundable hold on your card. It verifies the account. No charge is taken.

After free credits

£0.04 per page. Falls to £0.035 and £0.025 with volume. Based on the trailing thirty days. No action needed.

Stopping

There is nothing to cancel. Stop uploading and you stop paying. Your credits stay available.

03 — Common questions

Before you send us
a single file.

If yours isn't here, email dss-support@documentsortingsolutions.com.

Where are our documents processed?

In the region you choose. UK, EU, US, Canada or UAE. Documents stay within that region. Details on the trust & security page.

Can we try it without sharing sensitive data?

Yes. Email us a sample set. We return a before and after. No real data required.

Is there an audit trail?

Yes. Every job produces a log. Files received, duplicates found and pages reordered. Hand it to an auditor.

Can you put a data processing agreement in place?

Yes. Email us. We arrange a DPA before you upload anything.

What if a file can't be processed?

We report unreadable files back to you by name. The audit trail records what was excluded.

How do I delete a job?

From your account, at any time. Deleting a job removes its files. See the trust & security page for retention details.

Still stuck? Ask a human.

Email your question to dss-support@documentsortingsolutions.com. Attach a sample of the files if useful. We reply to every message.

A £1 refundable hold confirms your account. No charge is taken. No subscription.